FAQs
How can I contact Melanje?
You can email us at melanjestore@gmail.com where our customer service team will be happy to help you with whatever you need!
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We offer COD service all over Pakistan. We also accept payments through MasterCard and other wallets( Jazcash, SadaPay, Easypaisa etc)
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sales season. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Orders may take between 5-7 days to arrive.
What if I don't receive my order?
If you don't receive your order within 15 days after shipping, you are eligible for a full refund.
How do I return an item?
Please contact us at melanjestore@gmail.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
Refund processing times vary, but typically it takes 7 business days after we receive your returned item. You will be notified via email once the refund is processed. Please check your account or contact customer support for specific details.
Why haven't I received my refund yet?
Refund processing times can be affected by various factors, including your bank's processing speed. Please allow 15 business days for the refund to reflect in your account. If you still haven't received it, contact our support team for assistance.
Are there any specific conditions for receiving a refund?
Refunds are generally processed for eligible returns. Ensure that you meet the return criteria outlined in our refund policy. If you have questions about specific conditions, refer to our policy or contact customer support for clarification.